After Sales Service
1), The detailed defective description and photo of product must be sent back to us for evaluation accordingly.
2), Soaringsolar shall analyze the defective reason and decide whether it is caused by quality problem of product or by improper operation of user.
3), Soaringsolar shall suggest which parts of products should be replaced. In case of quality problem with warranty period, we shall provide a new free spare part for replacement.
4), Soaringsolar’s warranty doesn’t cover damages resulting from inappropriate storage, incorrect installation, improper maintenance and bad environment beyond environmental requirement.
5), Soaringsolar is not responsible for modifications, reworking, disassemble without our permission.
6) If product has problem over warranty period, buyers can buy spare parts from us for replacement.
2. Warranty time
2 years warranty for whole set system from shipment.
3. Technical Support
Soaringsolar have a strong R&D and QC department and capable after-sale service team. You can call us or send email to us directly.